Refund Policy

Alacam IT (sole proprietorship) offers a 30-day money-back guarantee on all paid PrintPilot plans. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Our payments and refunds are processed by our Merchant of Record, Paddle. To request a refund:

• Go to paddle.net and sign in with the email you used at checkout. From there you can locate your order and request a refund.
• Or contact us at contact@alacam.it and we will help you through the process.

What happens after a refund

Once a refund is approved, Paddle will return the amount to the original payment method. The funds usually appear within a few business days, depending on your bank or card issuer. Your paid access ends when the refund is issued; your account remains and can continue on the Free / Freemium plan.

Free trial and Freemium

The 14-day free trial and the Freemium plan do not involve a payment, so there is nothing to refund. You can stop using the Service at any time.

Statutory rights

This policy does not limit any statutory refund or cancellation rights you may have under consumer protection laws in your country of residence.

Contact

Questions about this policy or a specific order: contact@alacam.it.